Troubleshooting
Troubleshooting
Section titled “Troubleshooting”Common issues and how to resolve them.
Login issues
Section titled “Login issues””Invalid email or password”
Section titled “”Invalid email or password””- Double-check that you’re using the correct email address.
- Try resetting your password using the “Forgot password” link.
- Make sure Caps Lock is not enabled.
Account locked
Section titled “Account locked”After several failed login attempts, your account may be temporarily locked. Wait 15 minutes and try again, or contact your admin to unlock it.
Performance
Section titled “Performance”Pages loading slowly
Section titled “Pages loading slowly”- Clear your browser cache and cookies.
- Try using a different browser.
- Check your internet connection.
- If the issue persists, contact support.
Features not displaying correctly
Section titled “Features not displaying correctly”- Make sure your browser is up to date.
- Disable browser extensions that may interfere (ad blockers, privacy tools).
- Try opening Quilted EHR in an incognito/private window.
Still need help?
Section titled “Still need help?”If your issue isn’t covered here, contact our support team.