Payouts & bank deposits

Payouts & bank deposits

When a client pays a Quilted Pay invoice, the money doesn’t route through Quilted EHR. It’s processed directly by Stripe (our payment processor) and paid out to your bank account on a standard schedule.

The payment flow

Client pays invoice
  → Payment processed
  → Funds land in your merchant account balance
  → Paid out to your linked bank account (T+2 by default)

Fees are deducted at the moment of payment, so the amount you see in your balance — and the amount paid out to your bank — is already net of fees. You don’t need to carve anything out for Quilted Pay yourself.

Payout schedule

By default, Stripe pays out on a 2-business-day rolling schedule: a payment that clears today is deposited to your bank two business days from now. This is Stripe’s standard for new accounts.

• Credit card payments — 2 business days
• ACH payments — 4–5 business days total (ACH takes longer to clear into Stripe; payout from Stripe to your bank is the same 2-business-day lag)

After your first 30 days of activity, Stripe may shorten your payout schedule to daily. This is automatic — you don’t need to request it.

Holidays and weekends

Stripe doesn’t initiate payouts on weekends or US federal bank holidays. A payment received Friday evening typically arrives the following Tuesday or Wednesday.

Tracking your payouts

The Billing tab’s “This month” card shows:

• Collected — Total you’ve received from clients this month
• Outstanding — Total invoiced but not yet paid
• Open invoices / Paid invoices — Counts

This month

Collected

$8,400

Outstanding

$3,000

Open

1

Paid

3

For a full payout history — which invoice paid which deposit, and when — you’ll access the Stripe Express Dashboard (link coming in a future update). In the meantime, contact support if you need a specific deposit reconciled.

Changing your bank account

To change the bank account your payouts go to:

1. Email support@quiltedehr.com.
2. We’ll send you a Stripe-hosted link to update your payout account.
3. The new account takes effect on your next payout.

Direct editing of your bank details from inside Quilted EHR is on the roadmap.

Failed payouts

If a payout fails (closed bank account, incorrect routing number, etc.), Stripe will notify you by email and the funds return to your Stripe balance. You’ll see a disabled status on your Billing page until you update your bank details.

What’s next

• FAQ — common questions about taxes, 1099s, and reconciliation